Network Management/ISP Transparency Disclosure
Blocking
Any practice (other than reasonable network management elsewhere disclosed) that blocks or otherwise prevents end user access to lawful content, applications, service, or non-harmful devices, including a description of what is blocked. Supernet does not block access to lawful content. Throttling Any practice (other than reasonable network management elsewhere disclosed) that degrades or impairs access to lawful internet traffic on the basis of content, application, service, user, or use of a non-harmful device, including a description of what is throttled.
Supernet does not intentionally degrade or impair access to lawful internet traffic.
Throttling
Any practice (other than reasonable network management elsewhere disclosed) that degrades or impairs access to lawful internet traffic on the basis of content, application, service, user, or use of a non-harmful device, including a description of what is throttled.
Supernet does not intentionally degrade or impair access to lawful internet traffic.
Affiliated Prioritization
Any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate, including identification of the affiliate.
Supernet does not favor any traffic over other traffic.
Paid Prioritization
Any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.
Supernet does not engage in paid prioritization.
Congestion Management
This section describes any congestion management practices undertaken by Supernet. These descriptions include types of traffic subject to the practices; the purposes served by the practices; the practices’ effects on the end users’ experience; criteria used in practices, such as indicators of congestion that trigger a practice, including any usage limits triggering the practice, and the typical frequency of congestion; usage limits and the consequences of exceeding them; and references to engineering standards, where appropriate.
Supernet monitors and proactively reinforces our network with additional capacity in areas where growth trends identify a need. If network congestion occurs, Supernet employs various techniques to ensure a positive customer experience and fair distribution of network resources.
Application Specific Behavior
In this section, we are asked whether and why we might block or rate-control specific protocols or protocol ports, modify protocol fields in ways not prescribed by the protocol standard, or otherwise inhibit or favor certain applications or classes of applications.
Supernet Internet customers receive full access to all of the lawful content, services, and applications that the internet has to offer.
Supernet does not otherwise block, prioritize, or degrade any internet sourced or destined traffic based on application, source, destination, protocol, or port unless it does so in connection with a security practice described in the Terms of Service and Acceptable Use Policy.
Device Attachment Rules
Supernet is asked to detail any restrictions on the types of devices and any approval procedures for devices to connect to the network. Supernet customers may attach devices of their choice to the Supernet provided Terminal. Any attached devices must be used in a manner consistent with our Terms of Service and Acceptable Use Policy. This can be found under Internet Policies on our website at https://www.supernetcc.com/acceptable-internet-use.
Security
Any practices used to ensure end-user security or security of the network, including types of triggering conditions that cause a mechanism to be invoked (but excluding information that could reasonably be used to circumvent network security). Supernet engineers are dedicated to managing our network to ensure that all customers receive the most secure online experience. When malicious behavior is identified, Supernet engineers employ various techniques to help provide a positive customer experience. Our security management techniques include ensuring that customer systems are not propagating viruses, distributing spam email, or engaging in other malicious behavior. For more information related to network security, please review our “Acceptable Internet Use Policy” found under Internet Policies on our website at https://www.supernetcc.com/acceptable-internet-use.
PERFORMANCE CHARACTERISTICS
Service Description
A general description of the service, including the service technology, expected and actual access speed and latency, and the suitability of the service for real-time applications.
High speed internet service is provided by multiple 10 gigabit, geographically diversified, fiber connections to Tier 1 and Tier 2 backbone providers. Latency to Supernet backbone providers are between 5ms and 10ms.
Microwave/GPON/HFC/Coax technologies are utilized to deliver service to the end user premise (customer). Under normal circumstances, a customer should expect to receive the speed of the service-tier purchased. Latency on Supernet’s network is less than 12ms.
The “actual” speed that a customer will experience while using the Internet depends upon a variety of conditions, many of which are beyond the control of an ISP such as Supernet. These conditions include:
Performance of a customer’s computer, including its age, processing capability, operating system, the number of applications running simultaneously, and the presence of any adware and viruses.
Type of connection between a customer’s computer and modem. For example, wireless connections may be slower than direct connections into a router or modem. Wireless connections also may be subject to greater fluctuations, interference and congestion. Supernet does not recommend wireless modem connections for use with its higher speed tiers as many wireless connections do not perform at the speeds delivered by these tiers.
The distance packets travel (round trip time of packets) between a customer’s computer and its final destination on the internet, including the number and quality of the networks of various operators in the transmission path. The internet is a “network of networks.” A customer’s connection may traverse the networks of multiple providers before reaching its destination, and the limitations of those networks will most likely affect the overall speed of that Internet connection.
Congestion or high usage levels at the website or destination. If a large number of visitors are accessing a site or particular destination at the same time, your connection will be affected if the site or destination does not have sufficient capacity to serve all of the visitors efficiently.
Gating of speeds or access by the website or destination. In order to control traffic or performance, many websites limit the speeds at which a visitor can download from their site. Those limitations will carry through to a customer’s connection
The performance of a subscriber-owned router installed. Equipment performance may degrade over time, and certain devices are not capable of handling higher speeds.
Latency is another measurement of internet performance. Latency is the time delay in transmitting or receiving packets on a network. Latency is primarily a function of the distance between two points of transmission, but also can be affected by the quality of the network or networks used in transmission. Latency is typically measured in milliseconds, and generally has no significant impact on typical everyday internet usage. As latency varies based on any number of factors, most importantly the distance between a customer’s computer and the ultimate internet destination (as well as the number and variety of networks your packets cross), it is not possible to provide customers with a single figure that will define latency as part of a user experience.
COMMERCIAL TERMS
Redress Options
Please contact Supernet Communications at 269-591-8798 to discuss any issues or concerns. We have a Facebook page that allows direct message, and you may contact us at info@supernetcc.com.